Order & Delivery FAQs

Local Delivery

W.e.f. 1 August 2022, we will not be doing any delivery for all items, except DARTSLIVE Home.


All other merchandise order are only available to be picked up at selected iDarts X outlets.

Self Pickup

1) Self pick up my items after ordering from online.

- Self pick up order may take up to 2  working days. You will get a notification once your order is ready for collection. Collection is only available at selected iDarts X outlets only.


1) Can I collect my online order at iDarts X locations?

- Yes, all collection is only available at selected iDarts X only (JCube or Big Mac Centre) upon check-out. 


2) What should I do next once I've placed an order for a self-pick up?

- Once you have placed "Pick-up" order, you will get a notification via Email or SMS for the collection details, you will need to show the "Confirmation Email/ SMS" upon collection.

An SMS Notification is only available if you opt-in the function after you have placed the order.

Refund Policy

1) Can I return my orders?

- Customer is unable to do a return once orders are placed, unless damaged or out of stock after an order has been placed. Products must be returned in new or original condition.


2) How long is the refund process?

- Once we have completed the quality evaluation, your refund will generally take 3 business days to reflect on your bank or card statement. Please do take note a refund will only be processed for a returned item if it is a valid return.  

Exchange Policy

1) What if I receive a defective item?

- Drop us an email at e-shop@idarts.com.sg with a photo of the item you receive, along with an order number for us to make necessary arrangements. We will only allow for an exchange within 7 days from the day of your order picked-up.


2) Can I exchange my item after I receive it?

- We are unable to do an exchange of the item after the customer received the parcel.


3) Can I make changes to my order before my order is being shipped out?

- Yes, you may drop us an email at e-shop@idarts.com.sg to inform us of the new changes. Exchange only valid for item with the same value or higher. Any additional top-up will require to be done within 24 hours from the date of order placed.


4) What if I receive a different item from what I ordered?

- Drop us an email at e-shop@idarts.com.sg with a photo of the item you receive, along with a screenshot of your order number for us to make necessary arrangements.  

Privacy Policy

At i Darts E-Shop, accessible from https://www.idarts.com.sg/, one of our main priorities is the privacy of our visitors.


This Privacy Policy document contains types of information that is collected and recorded by i Darts E-Shop and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at e-shop@idarts.com.sg


Log Files

i Darts E-Shop follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.


Cookies and Web Beacons

Like any other website, i Darts E-Shop uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of i Darts E-Shop. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on i Darts E-Shop, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that i Darts E-Shop has no access to or control over these cookies that are used by third-party advertisers.


Third-Party Privacy Policies

i Darts E-Shop's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.


Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

i Darts E-Shop does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.


Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in i Darts E-Shop. This policy is not applicable to any information collected offline or via channels other than this website.


Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions. 


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